This paper examines the Social Safety Administration’s (SSA) ongoing efforts to strengthen its relationship with tribal communities throughout the U.S.  We performed a descriptive research of service supply to tribal communities utilizing info from a complete literature evaluation, an evaluation of individual- and household-level information from the American Group Survey (ACS), SSA workplace location information, and semi-structured interviews with specialists, SSA and different federal authorities employees, state and native authorities employees, group advocates, and tribal group members.

The paper discovered that:

  • SSA is doing rather a lot proper in its work with and on behalf of American Indian and Alaska Native individuals.  The company is collaborating with tribal governments and different teams, consulting and listening to native and regional governments and tribal members, and using third-party case employees to supply providers. 
  • SSA’s reliance on on-line service supply could also be leaving out many candidates and beneficiaries, significantly these residing in rural areas.  Shifting promoting and repair supply to an internet mannequin—which was spurred by the COVID-19 pandemic—leaves out many individuals who would not have fundamental web entry, to not point out broadband entry.  Driving to an SSA area workplace takes about 16 minutes longer in Census tracts that embody tribal areas than in these that don’t.

The coverage implications of the findings are:

  • SSA or different organizations would possibly take into account a wide range of areas for future analysis, together with piloting demonstration initiatives to check sure efforts; creating generalizable however adaptable service supply fashions; participating stakeholders and group members with lived expertise; and bettering information and information programs referring to American Indian and Alaska Native individuals and communities.


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